About Human Principles Group

Business experience. Human perspective.

Human Principles Group is a boutique consulting firm founded on a shared belief: better business results begin with people.

Meet our co-founders

Partners in your progress.

Leehla Huerta and Chris McGregor combine decades of executive operating experience with practical implementation expertise and a passion for helping people thrive.

Co-Founder

Leehla Huerta

Leehla Huerta is a customer experience and organizational leadership executive with more than 30 years of experience across hospitality, telecommunications, technology, legal services, eCommerce, and customer care.

Her career includes leadership roles at Starwood Hotels, AOL, DirecTV, LegalZoom, Frontpoint, and Spectrum. She has led 24/7 organizations of up to 2,000 people across internal and outsourced operations, served as Senior Director of Global Training and Development for Starwood Hotels, built enterprise Voice of the Customer programs, and led complex customer experience and operational transformations.

Her work includes developing a Customer Bill of Rights, partnering across technology teams to reduce customer-reported IT detractor themes by 50%, and executive ownership of a multi-vendor outsourcing transition spanning nine lines of business.

Leehla is the foundational creator of The Five Human Truths and Coaching Culture concepts. She believes customer experience is the external expression of an organization's culture and that leadership behaviors profoundly shape how employees and customers experience a business.

At Customer Contact Week Nashville 2026, she presented The Five Human Truths: What Never Changes About People and participated in a market study panel exploring customer expectations and the limitations of AI in customer experience.

Her guiding belief is simple: People create experiences. Leadership and culture shape those experiences. Business results follow.

Connect with Leehla on LinkedIn

Co-Founder

Chris McGregor

Chris McGregor is a customer experience and operations executive with more than 20 years of experience leading and transforming large-scale contact center and service organizations.

His background spans customer care, technical support, retention, BPO operations, customer journey strategy, digital self-service, and operational transformation. He has led complex organizations with more than $30 million in operating scope and hundreds of employees across internal and outsourced teams, driving improvements in customer loyalty, employee engagement, productivity, service delivery, and operating efficiency.

Chris believes customers experience an organization's culture, not its organizational chart. The way employees are supported, developed, empowered, and led ultimately shapes the experience customers receive.

That belief drives his passion for building people-centered organizations that deliver measurable business results. He combines data-driven operational discipline with an understanding of human needs, leadership behaviors, and the importance of listening to employees and customers.

His philosophy is that exceptional customer experiences begin with exceptional employee experiences. By building the right leadership practices, operating systems, and customer journeys, organizations can strengthen engagement, improve service, and grow business performance from the inside out.

His leadership principle captures that commitment: We serve those who serve the customer.

Connect with Chris on LinkedIn

What brings us together

People are not separate from performance.
They are where it begins.

We believe organizations transform customer experiences and business performance from the inside out. Our work connects this belief with the everyday realities of leading, operating, and serving customers.

People. Possibility. Performance.

Let's build something better together.

A conversation is the first step toward meaningful change.